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Frequently Asked Questions
UNIMART AFRICA connects buyers and sellers across Africa. Sellers list their products on our platform, and buyers can browse, purchase, and have items delivered to their location. We handle payment processing and provide order tracking for a seamless experience.
We accept multiple payment options including mobile money (M-Pesa, Airtel Money, MTN Mobile Money), credit/debit cards (Visa, Mastercard), bank transfers, and cash on delivery in select locations.
We offer a 14-day return policy. If you're not satisfied with your purchase, you can initiate a return through your account dashboard. Once approved, you'll receive instructions for returning the item and getting a refund or exchange.
To become a seller, sign up for a vendor account, complete the verification process, and start listing your products. We have different membership tiers with varying benefits based on your business needs.
Click on "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password. If you don't receive the email, check your spam folder.
Delivery times vary based on your location and the seller's location. Most orders within major cities are delivered within 2-3 days. For rural areas, delivery may take 5-7 business days. You'll see estimated delivery dates during checkout.
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